Announcements Compensation Plan for Users Affected by Anomalies in the NEIROETH Perpetual Market

Compensation Plan for Users Affected by Anomalies in the NEIROETH Perpetual Market

2025-07-22 10:13:57 UTC 94468 Read

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Between September 8 and September 9, 2024, the Neiro (NEIROETH) perpetual market experienced abnormal price fluctuations. Gate promptly implemented risk control measures and initiated communication with the relevant responsible party.
Following the incident, Gate conducted multiple rounds of discussions with the responsible party, carefully verified the attribution of responsibility, and established a compensation mechanism. 
To safeguard the interests of affected users, Gate has formulated the following 100% compensation plan.

**1. Compensation Eligibility**
Users who suffered losses due to the abnormal market fluctuations during the period from September 7, 2024, 16:00 (UTC) to September 9, 2024, 15:59 (UTC), and meet the following criteria:
- The user's losses during the abnormal fluctuation period exceed their total profits from the NEIROETH market;
- The user is not responsible for the abnormal market fluctuation event.

**2. Compensation Method**
- Eligible users will receive compensation on a 1:1 basis for their net losses, issued entirely in USDT.
- Calculation method:
Compensation Amount = Losses During the Abnormal Fluctuation Period − Total Profits From the NEIROETH Market
- Users who gained profits during the abnormal period but are not responsible for the incident will retain their profits without deduction.
- Users who incurred losses during the abnormal period but have overall profits in the NEIROETH market will not be eligible for compensation, but their profits will not be deducted.

**3. Compensation Application Process**
- Affected users must submit the required information within seven days of this announcement via the following link:
Compensation Application Form for Affected Users of NEIROETH Perpetual Market：https://www.gate.com/questionnaire/6902.
- Upon completion of data collection and PnL verification, Gate will distribute the compensation within five working days in accordance with the above plan.

Please Note:
Trading in markets involves inherent risks, and users are expected to conduct their own due diligence and bear corresponding risks. While Gate strives to promptly compensate affected users, understanding specific market risks before participation is strongly advised.

We appreciate your understanding and support. If you have any questions or suggestions, please feel free to contact our customer support team for assistance.

<sp>
Gate Team
July 22, 2025
<sp>
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