Gate.io Notice on How to Restore BTC /USDT Perpetual Trading Bots Terminated on July 14
2023-07-17 05:31:16 UTC
14290 読む
Due to server maintenance last Friday [2023-07-14 08:39:54 UTC], a server where BTC/USDT perpetual futures trading bots hosted was interrupted, resulting in the termination of multiple BTC/USDT perpetual trading bots. Trading bots on other markets are not affected.
Affected Services:
BTC/USDT perpetual trading bots, including grid futures bots, CTA bots. Trading bots on other markets are not affected.
How to Do
If you are an impacted user, you can go to Historical Strategies and click Clone button at the end of the strategy to rebuild the terminated strategy.
For CTA strategies, Gate.io will auto-resume strategies terminated by this cause for all users if their CTA strategies have not been cloned until 06:00 UTC on July 17, 2023.
Grid trading strategies will not be auto-restored by Gate.io given that such strategies may be more sensitive to changes in short-term market conditions.
We apologize for any inconvenience caused. For impacted users, we will be sending a 20 USDT in trial funds to your account within 24 hours. As the trail fund will be valid for 30 days, it is strongly recommended that you use them timely.
Should you have any further questions, don’t hesitate to contact our 24/7 customer support.
Thank you for your continued support.
Affected Services:
BTC/USDT perpetual trading bots, including grid futures bots, CTA bots. Trading bots on other markets are not affected.
How to Do
If you are an impacted user, you can go to Historical Strategies and click Clone button at the end of the strategy to rebuild the terminated strategy.
For CTA strategies, Gate.io will auto-resume strategies terminated by this cause for all users if their CTA strategies have not been cloned until 06:00 UTC on July 17, 2023.
Grid trading strategies will not be auto-restored by Gate.io given that such strategies may be more sensitive to changes in short-term market conditions.
We apologize for any inconvenience caused. For impacted users, we will be sending a 20 USDT in trial funds to your account within 24 hours. As the trail fund will be valid for 30 days, it is strongly recommended that you use them timely.
Should you have any further questions, don’t hesitate to contact our 24/7 customer support.
Thank you for your continued support.
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Gate.io Team
July 17, 2023
